Contact

Talk to Us

Whether you want a demo, a quote, or help with an existing account — a real person replies. We answer every enquiry within one business day.

Email

phil@ladder-labs.com

For sales, support, billing, and refund requests. Replies within 1 business day.

Phone

+1 (949) 204-7671

Monday–Friday, 09:00–18:00 Pacific Time. Outside those hours, email us and we will reply the next business day.

Registered office

DEEP INSIGHT SOLUTION LIMITED (trading as Ladder Labs)
Unit 2223, 22/F, Yan's Tower
25–27 Wong Chuk Hang Road
Aberdeen, Hong Kong

Business hours: Monday–Friday, 09:00–18:00 Hong Kong Time (GMT+8).

What do you need?

• A demo or a quote — email phil@ladder-labs.com with your business name and number of locations.
• A question about an invoice or a charge — email phil@ladder-labs.com with the subject line “Billing”. We reply within 2 business days.
• A refund — email phil@ladder-labs.com with the subject line “Refund request”. See our Refund and Cancellation Policy.
• To cancel a subscription — email phil@ladder-labs.com with the subject line “Cancellation”. 30 days’ notice applies.
• Technical support — email phil@ladder-labs.com with the subject line “Support”.
• A question about your data or privacy — email phil@ladder-labs.com. See our Website Privacy Notice.

Before disputing a charge

Please email us first at phil@ladder-labs.com. We investigate billing questions within 2 business days and issue any warranted refund within 5 — far faster than a card dispute, and cheaper for both of us.

Related

Terms of Service · Refund and Cancellation Policy · Website Privacy Notice